{"id":40233,"date":"2026-05-25T11:08:31","date_gmt":"2026-05-25T09:08:31","guid":{"rendered":"https:\/\/www.anticabarbieriacolla.com\/?page_id=40233"},"modified":"2026-08-25T15:36:09","modified_gmt":"2026-08-25T13:36:09","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/www.anticabarbieriacolla.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow\" style=\"padding-top:40px\">\n\n<div class=\"abc-bottega-head\"><header class=\"abc-shop-head\"><h1 class=\"abc-shop-head__title\">Returns and refunds<\/h1><div class=\"abc-shop-head__crumbs\"><nav class=\"woocommerce-breadcrumb abc-breadcrumb\" aria-label=\"Breadcrumb\"><a href=\"https:\/\/www.anticabarbieriacolla.com\/en\/\">Home<\/a> \/ Returns and refunds<\/nav><\/div><\/header><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-28fa36e2 wp-block-group-is-layout-constrained\" style=\"padding-top:40px;padding-bottom:80px;padding-left:clamp(24px, 5vw, 72px);padding-right:clamp(24px, 5vw, 72px)\">\n\n<p class=\"has-large-font-size wp-block-paragraph\">Antica Barbieria Colla pays the utmost attention to the preparation and shipment of every order placed through its online shop.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">As the products sold are intended for personal care, shaving, beard care, hair care and skincare, Antica Barbieria Colla does not accept voluntary returns of products that have been opened, used, damaged, altered, or are no longer in their original condition or original seal, where applicable, for reasons of hygiene and health protection.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">This is without prejudice to the rights granted to consumers under applicable law, as well as to the protections provided in the event of an incorrect, damaged or non-conforming product.<\/p>\n\n\n<h2 class=\"wp-block-heading has-rosso-color has-text-color has-display-font-family\" style=\"font-size:clamp(1.75rem, 1.1rem + 2.4vw, 2.375rem);font-weight:300;line-height:1.21\">Right of withdrawal<\/h2>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">For purchases made online, consumer customers may exercise their right of withdrawal in the cases and within the terms provided for by applicable law.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">The request must be submitted within 14 days of receiving the order.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">The product must be returned intact, unused, in its original packaging and, where applicable, with the original seal unbroken.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">For reasons of hygiene and health protection, the right of withdrawal cannot be exercised for sealed products that have been opened after delivery, or for products that have been used, altered, damaged or are no longer suitable for resale.<\/p>\n\n\n<h2 class=\"wp-block-heading has-rosso-color has-text-color has-display-font-family\" style=\"font-size:clamp(1.75rem, 1.1rem + 2.4vw, 2.375rem);font-weight:300;line-height:1.21\">How to request a return<\/h2>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">To submit a return request, the customer must contact Antica Barbieria Colla at the following address: <a href=\"mailto:info@anticabarbieriacolla.com\">info@anticabarbieriacolla.com<\/a><\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">The communication must include:<\/p>\n\n\n<ul class=\"abc-bottega-list has-large-font-size wp-block-list\"><li>order number;<\/li><li>customer\u2019s name and surname;<\/li><li>product for which the return is requested;<\/li><li>reason for the request;<\/li><li>return shipment tracking details;<\/li><li>any photographs, in the event of a damaged, incorrect or non-conforming product.<\/li><\/ul>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">The customer must wait for confirmation and instructions from Antica Barbieria Colla before shipping the product back.<\/p>\n\n\n<h2 class=\"wp-block-heading has-rosso-color has-text-color has-display-font-family\" style=\"font-size:clamp(1.75rem, 1.1rem + 2.4vw, 2.375rem);font-weight:300;line-height:1.21\">Return shipping costs<\/h2>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">In the event that the right of withdrawal is exercised, the direct costs of return shipping shall be borne by the customer, unless otherwise indicated by Antica Barbieria Colla.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">In the event of an incorrect, damaged or non-conforming product, the request will be assessed by customer service, who will provide the customer with the most appropriate instructions for handling the case.<\/p>\n\n\n<h2 class=\"wp-block-heading has-rosso-color has-text-color has-display-font-family\" style=\"font-size:clamp(1.75rem, 1.1rem + 2.4vw, 2.375rem);font-weight:300;line-height:1.21\">Refunds<\/h2>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">When a return is accepted, the refund will be issued using the same payment method chosen by the customer at the time of purchase, unless otherwise agreed between the parties.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Any commissions, charges or costs applied by payment intermediaries or third-party services are not refundable where they do not constitute amounts actually received by Antica Barbieria Colla, and within the limits permitted by applicable law.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Antica Barbieria Colla may withhold the refund until the returned product has been received or until the customer has provided proof that the product has been shipped back.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">The refund will be issued within the terms provided for by applicable law.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Any supplementary costs resulting from the customer\u2019s choice of a delivery method other than the standard delivery option offered at the time of purchase will not be refunded.<\/p>\n\n\n<h2 class=\"wp-block-heading has-rosso-color has-text-color has-display-font-family\" style=\"font-size:clamp(1.75rem, 1.1rem + 2.4vw, 2.375rem);font-weight:300;line-height:1.21\">Incorrect, damaged or non-conforming products<\/h2>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">If the customer receives an incorrect, damaged or non-conforming product, they must contact customer service as soon as possible, indicating the order number and attaching photographs of the product and its packaging.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Antica Barbieria Colla will assess the request and provide instructions for replacement, return or refund, where applicable.<\/p>\n\n\n<h2 class=\"wp-block-heading has-rosso-color has-text-color has-display-font-family\" style=\"font-size:clamp(1.75rem, 1.1rem + 2.4vw, 2.375rem);font-weight:300;line-height:1.21\">International orders and customs duties<\/h2>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">For orders shipped outside the European Union, any customs duties, taxes and import charges shall be borne by the customer and depend on the regulations of the destination country.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">These costs are neither applied nor collected by Antica Barbieria Colla and are not refundable by the seller.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Orders shipped to the United States of America may be subject to the application of customs duties, taxes, and import charges in accordance with the applicable regulations governing goods originating from the European Union.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Such costs may be estimated, for guidance purposes only, at approximately 15% of the total order value. However, the amount actually requested by the competent customs authorities may be higher, without prior notice and without specific reasons being provided.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Some products packaged in aluminium, such as Black Fig Hair Gel, Extra Strong Hold Hair Wax, Polishing and Protective Beard Wax, Natural Bristle Shaving Brush and Shaving Bowl, may be subject to additional customs charges.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">Antica Barbieria Colla has no control or decision-making power over the application, calculation or collection of customs duties, taxes and import charges, which remain entirely the responsibility of the shipment recipient.<\/p>\n\n\n<p class=\"has-large-font-size wp-block-paragraph\">In the event of non-collection or refusal of delivery for reasons related to customs duties, taxes or import charges, no refund of the order amount will be possible.<\/p>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Returns and refunds Home \/ Returns and refunds Antica Barbieria Colla pays the utmost attention to the preparation and shipment of every order placed through its online shop. As the products sold are intended for personal care, shaving, beard care, hair care and skincare, Antica Barbieria Colla does not accept voluntary returns of products that [&hellip;]<\/p>\n","protected":false},"author":1641,"featured_media":20891,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-40233","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and refunds - Antica Barbieria Colla Shop<\/title>\n<meta name=\"description\" content=\"Antica Barbieria Colla pays the utmost attention to the preparation and shipment of every order placed through its online shop.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anticabarbieriacolla.com\/en\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and refunds - 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